This study aims to examine the linking of motivation and incentives with the role of supervision as moderating variable. The data in this study were obtained from the results of filling out the questionnaire of 60 respondents; all of the respondents are managers of user goods in the Regional Apparatus Organization of Pasuruan Regency. The data were analyzed using the Partial Least Square with the help of the Smart PLS program. The amount of contribution given by motivation to the performance of the regional apparatus was 44.6%. This study also found that incentives have a positive and significant effect on performance with the contribution was 41.5%. In this study, supervision can significantly moderate the effect of motivation on performance. Employees with high motivation and who are encouraged by good supervision will have excellent performance. The role of supervision as moderating variable the effect of incentives on performance also found significant. It means that supervision can strengthen the effect of incentives on performance. The provision of good incentives and encouraged by good supervision will create a better performance for user goods managers.

Presenteeism discusses the person’s physical availability in a workplace while distracted the intrinsic capacity for performing. It suggests the importance of supportive working state of affairs from the organization end, as well as from the family of the employees. The conflicts in the family space originated due to the work, and; conflicts arising from family into the work space may affect the employees' mental and physical health, and, therefore, associated with the presenteeism. Hotel industry has faced a shortage of skilled labour around the world and reported the highest turnover rate in recent decades. Hence, appearing due to presenteeism would generate a significant loss in the industry. In this context, this study was performed to identify the impact of work family conflict, family work conflict, and organizational support on presenteeism in the hotel industry. A structured questionnaire was occupied in collecting primary data using a sample of 207 operational level employees representing three to five star graded hotels in Colombo district, Sri Lanka. Independent sample t-test, one way ANOVA, correlation coefficient analysis, simple linear regression analysis, and multiple regression analysis were used to analyze the data. Results revealed a strong positive relationship between work-family conflict, family-work conflict, and presenteeism and there was a weak positive relationship between supports of organization and presenteeism. Moreover work-family conflict, family-work conflict, and support of organization indicated a positive impact on presenteeism. Further, family-work conflict was the most influencing predictor of presenteeism. Hence, the managers should strategically address the work- family balance of employees. Organizational policies must be more favorable for the workers to manage physical and mental health to continue an effective and efficient service delivery process in the hotel sector.